“I have tried live chat for the past five years and have failed four consecutive years at getting my sales team on board.
Within the first 3 weeks of implementing Drift, live chat became Segment’s 3rd-strongest source of qualified opportunities. Today, Drift is Segment’s #1 source of qualified opportunities. ”
“When our team has conversations, they are able to have more context around because the Driftbot has pulled out all these useful nuggets around the conversation.
So now we are able to jump in at the right moment and that interaction is really relevant”