Just a week ago we launched Driftbot for Help, a new way to get your customers the help they need now, without slowing down your sales team. Driftbot for Help can be broken down into two key components – article lookup and ticket creation. When your customers chat in with their support questions, Driftbot for […]
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Let’s go back…ten years back. You’re on Comcast’s website and you need to change your credit card or troubleshoot a problem. What do you do? You open up the chat widget on their site and start talking to a support rep. But chat in this scenario served merely as a portal – a way to […]
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People often think that career growth is linear. They see career ladders or career maps and think that there is one straight (and narrow) road to get to the next level. In reality, the path to career growth is anything but linear. Sometimes growing in your career is about moving up and title changes and […]
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This week on Seeking Wisdom, DC and DG re-visit one of the most popular episodes of all time to share their secrets to reading more books. Why? Because reading is key to transforming you into a learning machine. And that means helping you get ahead in your career. You can get Seeking Wisdom on Apple Podcasts, SoundCloud, Spotify, Stitcher or […]
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When we launched Conversational Landing Pages a few months ago, we had a few (ok, more than a few) ideas about how to use them to drive leads. So when John, a demand gen marketer who focuses on PPC, told us he was willing to try them out for Drift, we were pumped. After switching […]
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On today’s episode of #Build, host Maggie Crowley sits down with Joff Redfern, VP of Product at Atlassian. Together they talk through Joff’s time as VP of Product at LinkedIn, building a product org from 12 people to 650, the concept of a shipyard, why talent is priority 0, joining the Atlassian team and much […]
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Whether you work in marketing, sales, support, product, etc., if you want to become a master of your craft and a leader in your field, here’s my best advice for getting an edge: Read books. Sure, it sounds simple. And obvious. But at the same time, not a lot of people are actually putting […]
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Editor’s Note: The following transcript is from Andy Raskin’s HYPERGROWTH 2018 presentation. It has been edited and condensed for clarity. Ready for HYPERGROWTH 2019? You can preorder tickets here. In his talk at HYPERGROWTH, Andy touched on three key items: Switch your messaging from “Why us” (selling your company) to “Why you” (selling the […]
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Over the past three years, we’ve worked with thousands of customers to help them adopt conversational marketing. And we’ve noticed a trend. While Drift customers have grown their sales pipelines by as much as 170%, it’s not just prospects who use chat to get answers NOW. Your customers need answers to their questions too. “In […]
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Pop quiz: Apart from being tech companies, what do Amazon, Uber, Lyft, Airbnb, Spotify, Kickstarter, Indiegogo, DoorDash, Postmates, and TaskRabbit all have in common? Answer: They all use Stripe to process payments. While it might not be a household name (yet), Stripe has quietly been taking over the world of online payments. In fact, if […]
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On this #Marketing edition of Seeking Wisdom, DG sits down with Jay Acunzo to unpack 5 lessons he learned from today’s top B2B brands while working on season one of #Exceptions. Plus, get a behind-the-scenes look at the writing process for Jay’s new book, the art of self-publishing and more. You can get the #Marketing […]
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Editor’s Note: The following is an excerpt from our upcoming book This Won’t Scale. You can sign up to receive the book (yes, a real physical book) when it ships here. The best marketing channel that no one talks about is marketing internally to your team. At Drift we believe that marketing is everybody’s job […]
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