Drift is a messaging app for sales and customer success. With live chat, in-app messages, and more, you can talk to your website visitors, convert more leads, and keep customers happy.
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Keep People On Your Website
Here's the truth about most websites: 98% of people will leave without doing anything. Yep. The average conversion rate is just over two percent. It’s like walking into a store, looking around, and leaving. But businesses that are using Drift are able to start conversations with anywhere between 7 and 20 percent of their website visitors, and that means once you get people to your site you can keep them there. You can’t say hello with a form — but you can say hello with Drift. Here's how Drift is different than the existing live chat products that are out there.
Intelligent Live Chat With Driftbot
With Drift, we're bringing the power of Artificial Intelligence to the most important part of your business: the relationships you have with your customers. With our live chat, we can always help get the right message to the right person, whether you’re online or not. We can't wait for you to meet Driftbot -- our intelligent chatbot that will help route conversations and take some of the load off of your team.
Proactively Target People
We love email, but sometimes it can be hard to catch someone at exactly the right time -- you never know where and when someone is going to open it. But with Drift on your website, you can target people at exactly the right moment -- whether that’s based on a specific page they look at (like your pricing page) or an action they’ve taken -- so you can convert more leads.
Capture Email Addresses, Too
Speaking of email, you can do that too. We're all about live chat, but we know that sometimes people leave mid-conversation. So with Drift, you can capture emails -- that way you can follow up and keep the conversation going. This is perfect for when someone leaves your site -- and for when you are away from your website. You have to sleep at some point :)
Reach Your Customers With In-App Messages
All you need is a little help from an engineer (unless you know your way around some code yourself) and you can get Drift up and running inside of your product so you can always be there for your customers. And just like the targeted live chat messages we mentioned, you can send targeted in-app messages too -- and you'll be able to customize how your messages look, who sees them, and when they appear.
Get More Feedback With In-App Surveys
Whoever gets closest to their customer wins, and with Drift, you can get all of the customer feedback you'll ever need. You can use in-app messages and email to measure Net Promoter Score, and then take action once you've collected all the data. Take the responses and reach out to promoters with Drift and ask for testimonials or case studies -- and then follow up with detractors and figure out what you can do to make things right.
Use Drift To Send Targeted Emails
In addition to helping you capture emails, you can also use Drift to send emails, too. And when you combine email with your in-app messages, you can make sure your customers will never miss an important announcement. Drift also supports email ticketing so you can set up inboxes for each department on your team, like support@drift.com or marketing@drift.com.
Stay Connected While You're On The Go
Drift is now available on iOS too (Android, we're coming!) so you can get push notifications and reply right from your phone. Assign teammates to conversations, add internal notes, and manage all of your conversations while you're on the go.
The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease.Justin Mulvaney Customer Experience Lead · Crystal![]()
At Drift, we don’t want to change the way you work, we simply want to be a part of it. And that means Drift can connect to all of the tools that you already use — from HubSpot to Segment to Zapier to Slack — so you when you signup for Drift, your team doesn’t have learn an entirely new way of doing things.
The buyer-seller relationship has been turned upside down. Buyers are in control now, not sales reps. Your business needs to be able to match this new buying process, and Drift makes it really easy for you to do so.Mark Roberge Senior Lecturer, Harvard Business School![]()
Still not sure?
Say hey on chat and let us know what’s on your mind.
Here’s how Drift is different than the existing live chat products.
Never leave the app you use the most to talk to your customers.
Drift supports 20+ languages. See the full list here.
Your customers expect a modern experience, and with Drift, you can make sure they get it.
We implemented Drift on our website a few months ago and it's not only been a good source of leads, it's just generally allowed us to take a more human to human approach vs. a business to business approach. Sitting on the bus during my morning commute and chatting with someone who is visiting our website is super refreshing and helps me make an immediate 1-to-1 connection with the visitor.Dustin Tysick Digital Marketing Manager, Jostle![]()
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