Provides team availability, conversation data, and teammate performance to help leaders manage their teams in real-time to improve the customer experience.
Find an answer quickly any time, day or night, via deflection bots that search knowledge base articles, answer questions and create tickets.
Agents can answer customers’ questions in real-time or follow-up from a ticket.
Customize greeting, conversations and routing based on specifc audience segments.
Historical data at the team and individual level, including CSAT, Deflection, time to response and more.
See how much time has elapsed since the visitor’s last message.
Set an appropriate expectation, directly in the chat window, about when an agent can join the conversation.
Support Your Support Teams
Automatically deflect simple support questions from your service team so they can focus on your highest priority customers. Drift’s custom chatbot leverages Salesforce and Zendesk knowledge base articles directly in chat, so your customers can answer their own questions.Get a Demo
Having a unified tool for sales, marketing, and service was definitely important for us. It’s the same website. People are going from page to page, so separating that out into two different tools was really not something we even considered. It was an easy step to work within the same platform.
see Your CSAT Grow
Empower customers to find answers on their own and automatically create support tickets or loop in live service reps for high-priority requests.