We use Drift to provide differentiated experiences for both customers and prospects. Current customers want to reach out to us to create a support ticket, and we didn’t want to misdirect them to our sales team.
We realized we could give them options: we can lead with support resources, but also leave the door open for up-sell conversations with sales too.
Support Your Support Teams
Automatically deflect simple support questions from your service team so they can focus on your highest priority customers. Drift’s custom chatbot leverages Salesforce and Zendesk knowledge base articles directly in chat, so your customers can answer their own questions.Get a Demo
Chat can be a real competitive differentiator. We can meet them where they are and talk to them the way they want to be talked to. I smile when I see the Adobe bot pop up and ask a clever question.
see Your CSAT Grow
Empower customers to find answers on their own and automatically create support tickets or loop in live service reps for high-priority requests.