CUSTOMER Service FOR A DIGITAL-FIRST WORLD

Questions come up. Be there when they do. Deliver meaningful customer service experiences to grow customer value, improve team efficiency, and reduce costs.

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We use Drift to provide differentiated experiences for both customers and prospects. Current customers want to reach out to us to create a support ticket, and we didn’t want to misdirect them to our sales team.
We realized we could give them options: we can lead with support resources, but also leave the door open for up-sell conversations with sales too.

Dan Ahmadi

VP of International Marketing & Demand Generation at Branch

EXPERIENCE MATTERS MORE THAN EVER

Not meeting your customers’ expectations? They’ll find a competitor that will. According to Zendesk, customer service can make or break a business…

of customers will switch to a competitor after more than one bad experience

of customers say good customer service is key to their continued loyalty

Support Your Support Teams

Automatically deflect simple support questions from your service team so they can focus on your highest priority customers. Drift’s custom chatbot leverages Salesforce and Zendesk knowledge base articles directly in chat, so your customers can answer their own questions.

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Chat can be a real competitive differentiator. We can meet them where they are and talk to them the way they want to be talked to. I smile when I see the Adobe bot pop up and ask a clever question.