Questions come up. Be there when they do. Deliver meaningful customer service experiences to grow customer value, improve team efficiency, and reduce costs.

Drift Reporting


Not meeting your customers’ expectations? They’ll find a competitor that will. According to Zendesk, customer service can make or break a business…

of customers will switch to a competitor after more than one bad experience
of customers say good customer service is key to their continued loyalty

We use Drift to provide differentiated experiences for both customers and prospects. Current customers want to reach out to us to create a support ticket, and we didn’t want to misdirect them to our sales team.
We realized we could give them options: we can lead with support resources, but also leave the door open for up-sell conversations with sales too.

Dan Ahmadi

VP of International Marketing & Demand Generation at Branch

Explore Features

Support Your Support Teams

Automatically deflect simple support questions from your service team so they can focus on your highest priority customers. Drift’s custom chatbot leverages Salesforce and Zendesk knowledge base articles directly in chat, so your customers can answer their own questions.

Having a unified tool for sales, marketing, and service was definitely important for us. It’s the same website. People are going from page to page, so separating that out into two different tools was really not something we even considered. It was an easy step to work within the same platform.

Katelyn Price

Manager, Lifecycle and Customer Marketing, 1Password

see Your CSAT Grow

Empower customers to find answers on their own and automatically create support tickets or loop in live service reps for high-priority requests.




Conversational Service

Get a 360 View on Customers

Gain a deeper understanding of your customer – from who they are to their relationship with you – to serve them quickly and in a personalized way.

Conversational Service

Our report card came in. See how we’re helping companies get 670% ROI with Drift.

We work well with others

Technology works better when it works together. With 50+ native integrations and a Zapier connection to over 500+ apps, we’ll fit right in.

Resolve Customer Challenges Faster Than Ever Before