PlatformConversational Service

CUSTOMER Service FOR A DIGITAL-FIRST WORLD

Questions come up. Be there when they do. Deliver meaningful customer service experiences to grow customer value, improve team efficiency, and reduce costs.

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Drift Reporting
“
We use Drift to provide differentiated experiences for both customers and prospects. Current customers want to reach out to us to create a support ticket, and we didn't want to misdirect them to our sales team. We realized we could give them options: we can lead with support resources, but also leave the door open for up-sell conversations with sales too.

Dan Ahmadi

VP of International Marketing & Demand Generation at Branch

EXPERIENCE MATTERS MORE THAN EVER

Not meeting your customers’ expectations? They’ll find a competitor that will. According to Zendesk, customer service can make or break a business…

%
of customers will switch to a competitor after more than one bad experience
3/
of customers say good customer service is key to their continued loyalty

Support Your Support Teams

Automatically deflect simple support questions from your service team so they can focus on your highest priority customers. Drift’s custom chatbot leverages Salesforce and Zendesk knowledge base articles directly in chat, so your customers can answer their own questions.

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“
Chat can be a real competitive differentiator. We can meet them where they are and talk to them the way they want to be talked to. I smile when I see the Adobe bot pop up and ask a clever question.

Nathan Etter

SVP of Marketing at Adobe.com Experience

see Your CSAT Grow

Empower customers to find answers on their own and automatically create support tickets or loop in live service reps for high-priority requests.

 

 

 

Conversational Service

Get a 360 View on Customers

Gain a deeper understanding of your customer – from who they are to their relationship with you – to serve them quickly and in a personalized way.

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Conversational Service
FORRESTER’S TOTAL ECONOMIC IMPACT STUDY

Our report card came in. See how we’re helping companies get 670% ROI with Drift.

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SEE WHY OUR CUSTOMERS LOVE DRIFT

Drift customers are changing the future of business buying, one conversation at a time.

TENABLE CUSTOMER STORY
3x qualified pipeline
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We work well with others

Technology works better when it works together. With 50+ native integrations and a Zapier connection to over 500+ apps, we’ll fit right in.

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CUSTOMER EXPERIENCE IS EVERYTHING

Create customer experiences that delight, drive pipeline, and grow your relationships.

Resolve Customer Challenges Faster Than Ever Before

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