We love the way that our friends over at Slack write about their fair billing policy: there are no gimmicks and nothing tricky. Drift’s free plan is really free, and our paid plans are designed to match the needs (and stage) of your business. Whether you’re big or small, we have a plan that can work for you. Have a question about your billing? Just ask us. We’re always here to help, and it’s our promise to you that we’ll always be fair and honest.
We don’t believe in charging you for people that aren’t active. So here’s what happens at Drift: before you are billed, we proactively go through all of your contacts and exclude those which have not been updated in the last 90 days from your bill. We only charge you for active contacts.