How RollWorks Drives 3x More Qualified Meetings with Drift Than Traditional Forms
more meetings booked via Drift than forms
generated in pipeline at one live event
source of pipeline
In 2018, RollWorks went live with Drift. And since then, Misaa’s team has found Drift invaluable in providing a personalized and engaging experience to their website visitors. “Drift plays a crucial role in this strategy by enabling real-time conversations and lead qualification,” Misaa said. “Drift helps us engage with prospects, answer their questions, and guide them through the buyer’s journey, ultimately driving conversions and revenue growth.”
RollWorks’ ability to customize Drift means that website visitors are always met with a playbook that feels personal to their needs, intent, and buyer journey.
RollWorks works closely with Drift service partner, Digital Reach Agency (DRA), a B2B marketing agency that helps businesses grow their pipeline through demand generation. “I love DRA’s execution with excellence,” Misaa said. “The team is really familiar with Drift’s backend and it’s nice knowing that when something is built, it’s built correctly. They’re super proactive in coming up with new ideas and they collaborate quite a bit with the Drift team. Between DRA and our Drift Customer Success Manager, they always come aligned to meetings and make recommendations on what we should explore next.”
COMPLETE ALIGNMENT BETWEEN SALES AND MARKETING
And the alignment doesn’t end there. The marketing side of the house handles the copy, routing, and question flow, DRA builds the playbook, and the RollWorks sales team actually jumps in to chat with the site visitors.
“We have amazing alignment with our sales team,” Misaa explained. “It’s me and my sales counterpart on all Drift status calls. Nothing is done without the two of us discussing priorities. I really like that it’s such a shared function and it meets the needs of both teams.”
FASTER SPEED TO LEAD
RollWorks has found that, because Drift’s chatbots are able to automatically book meetings on their team’s calendars, leads generated through Drift funnel to sales much more quickly than a traditional form fill.
“On the website, Drift is one of our best features for delivering meetings to the sales team. Through a lot of interaction, we’ve gotten it to the point where it’s removed friction in terms of the questions asked, when the bot should appear, and the introduction. It’s working really well for us. The meeting gets booked so quickly so all the back-and-forth disappears.”
BETTER TOGETHER: INCREASED PERSONALIZATION WITH ROLLWORKS AND DRIFT
With the RollWorks and Drift integration, it’s easier than ever for RollWorks to create tailored experiences that align sales and marketing activities. The integration enables them to identify and engage website visitors with a personalized chat experience that delivers relevant, targeted messaging based on firmographic and account-level data. Ultimately, this integration helps qualify leads, uncover new opportunities, and improve pipeline quality faster by instantly asking relevant questions and routing site visitors to the right sales team. “It blows my mind that we’re working remotely and we can still identify where a website visitor works,” Misaa said.
And the conversations themselves are providing valuable insights for the RollWorks team that ultimately help convert buyers. “The conversational nature of Drift allows us to understand prospects’ needs better and provide personalized solutions, leading to faster conversion,” Misaa said.
AN ENGINE FOR BOOKING MEETINGS ON-SITE
Since they started using Drift, RollWorks has found some unique ways to leverage their chatbot conversations. Among their most successful playbooks to date is the strategy they used at Hubspot’s INBOUND conference through Drift’s mobile app.
“We stretched Drift to the outer limits and empowered our reps to book meetings on-site,” said Jodi Cerretani, VP of Marketing at RollWorks. This was because, with a large lounge instead of a booth, RollWorks knew that handing out business cards and hoping that the prospect would follow up just wasn’t a viable strategy. So instead, the team enabled all 25 on-site reps to book meetings on their phone via the Drift app, no matter where they were in the convention center.
While this approach required someone to re-assign meeting ownership after the show, it was a seamless experience for people who booked meetings on-site. “We didn’t have to chase people,” Jodi said. “We didn’t get caught in the noise of all the other vendors.”
RollWorks is constantly looking for ways to improve their digital marketing efforts and enhance their buyer and customer experience — and Drift will continue to be a driving force behind those developments. According to Misaa, “In the future, we will continue to run messaging tests across different landing pages to better connect with the user and hopefully solve their business problem/need and look into AI-driven personalization to deliver even more targeted and impactful conversational experiences.”