Customer Service & Support Chatbot
Give customers fast, accurate answers anytime, day or night without adding stress to your support teams.
PROVIDE IMMEDIATE ANSWERS WITH SELF-SERVICE
Nobody likes sitting on hold. Drift offers self-service deflection through knowledge base integrations and AI-powered customer service chatbots, so your customers can skip the hold music and go straight to the help they need.
Rather than clogging up our phone system when it might be something as simple as needing a number to order a spare part, they can serve themselves with Drift. That allows our team to be ready to take on more complex inquiries or urgent breakdowns.
CHAT LIVE WHEN NEEDED
Sometimes customers just need human support. Help your service agents stay focused on delivering great experiences with custom routing rules, templates, and response timers.
SEE YOUR CUSTOMER VALUE GROW
With powerful metrics like CSAT score, deflection rate, and time-to-resolution, you’ll gain real-time visibility into performance, and actionable insights to optimize for the future.