Inboxes are flexible. Create an inbox to manage a new region, separate sales teams or different types of conversations (like support or sales).
When the same question keeps coming up, save the reply so your team can share the answer in one-click.
After a conversation is over, you can automatically ask for a rating with Conversational Ratings.
Internal notes are not seen by the visitor, only teammates, so your team can communicate quickly right from within Drift.
Even before a visitor has chatted in, with Live View your team can see who is on your site and start a conversation with them.
Using Conversational Analysis you’ll gather insights so you can coach your sales team and improve your Playbooks.