Every business wants to engage with their buyers right away. But not everyone on your website is qualified for a conversation with your sales team.
That’s why so many sales and marketing teams are dependent on forms. Forms are your gatekeeper. They help you control who gets in.
But buying has changed. Today the buyer has all the power. And today’s buyer doesn’t want to fill out forms and wait. They want answers NOW. That’s where Drift Live Chat can help.
When you create a better buying experience – like offering a live conversation instead of a form – you’ll actually see higher engagement from your buyers. Live chat messages get up to 15x more engagement than email.
Give your VIP site visitors a fastlane to your sales team. You already know they are qualified and your sales team wants to talk to them. So with Drift, you can target your best visitors and ABM accounts, welcome them with a personalized message from the right sales rep, and even let them instantly schedule a meeting.
Today the buyer has all the power. So when they’re ready to engage with your business, you have to be ready too. Live chat gives your buyers a direct line to your sales team.
Conversations happen throughout the buying process. When your buyers have questions and want fast answers they use live chat.
Inboxes are flexible. Create an inbox to manage a new region, separate sales teams or different types of conversations (like support or sales).
When the same question keeps coming up, save the reply so your team can share the answer in one-click.
After a conversation is over, you can automatically ask for a rating with Conversational Ratings.
Internal notes are not seen by the visitor, only teammates, so your team can communicate quickly right from within Drift.
Even before a visitor has chatted in, with Live View your team can see who is on your site and start a conversation with them.
Using Conversational Analysis you’ll gather insights so you can coach your sales team and improve your Playbooks.
We increased chat leads 625% with Drift. It's an amazing opportunity for us to reach out and start a conversation with people who might not have been ready to click schedule a demo or start a trial.””
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