Connect with More Website Visitors at Their Moment of Highest Intent

Live Chat gives your customers and prospects a dramatically better customer experience, while helping you improve your website conversion rates, shorten your sales cycle, engage more target accounts, and ultimately accelerate your revenue. That’s a win-win. Because when you create a better buying experience – like offering a live conversation instead of a form – you’ll actually see higher engagement from your buyers.

If you’re at a tradeshow and 3,000 people walked by your booth, but you only got to speak to 10, wouldn’t you like to be able to speak to 10 times that, or 30 times that? That’s what Drift has allowed us to do. All of a sudden, the SDRs were telling me, we can’t live without this thing.”
— Matt Mullin, Sr. Director Global Marketing Ops and Technology

Shorten Your Sales Cycle with Real-Time Conversations

Conversations happen throughout the buying process. When your buyers have questions and want fast answers they use Live Chat. Drift allows you to build playbooks to target open opportunities when they return to your website and route them to their account executive. You can also use Chat to Call or Chat to Zoom to instantly start a phone call with your prospect and qualify them on the spot. And with Drift Meetings, you give every qualified buyer the option to book a meeting whenever they’re ready – day or not. Which means no one leaves your site without a next step.

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Live Chat in Real-Time with Your Target Accounts

Give your VIP site visitors a fast lane to your sales team. You already know they are qualified and your sales team wants to talk to them. So with Drift, you can target your best visitors and ABM accounts, welcome them with a personalized message, and even let them instantly schedule a meeting. Drift will notify the right sales rep when one of their target accounts is on the website, so they can jump in to chat. And if the rep isn’t around, Drift can even book a meeting with your buyer for later.

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With Drift Live Chat You Can

Create multiple Drift inboxes to manage different types of conversations

Inboxes are flexible. Create an inbox to manage a new region, separate sales teams or different types of conversations (like support or sales).

Save time answering common questions with Saved Replies

When the same question keeps coming up, save the reply so your team can share the answer in one click.

Get feedback from your buyers using Conversational Ratings

After a conversation is over you can automatically ask for a rating with Conversational Ratings.

Use Internal Notes to communicate with teammates right from within the conversation

Internal Notes are not seen by the visitor, only teammates, so your team can communicate quickly from right within Drift.

See who is on your site at any given moment with Live View

Even before a visitor has chatted in, with Live View, your team can see who is on your site and start a conversation with them.

Unlock the power of every conversation with Conversational Analysis

Using Conversational Analysis you’ll gather insights so you can coach your team and improve your Playbooks.

Transform Your Funnel with Live Chat

Learn more about Live Chat from Drift. Get started with these resources.

How Bynder Turned the Power of Live Chat into $1MM in ARR
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How To Know When To Use Chatbots Vs Live Chat
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Why Live Chat Conversations Generate More Leads than Forms
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Start conversations with your website visitors now with Live Chat from Drift.

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