After building rapport with a buyer in live chat, use this play to drive the conversation further by jumping on a call or Zoom with them in one click.
About the Play
Once routed into a live chat conversation, hook the buyer with an engaging message (try one of these).
Next, quickly reference their past engagements, company size, and role in the Conversation Details. Continue the conversation referencing these details and recommend a phone call or Zoom.
You can then either hit the Zoom icon, which will immediately start a Zoom call, or upon your buyer dropping their phone number into the chat, press “Start a Call”. You can then call from your computer or phone.
Solutions Mentioned
Drift Live Chat
Conversation Details
Chat to Call
Chat to Zoom