Don and Austin help customers get the ideal, 100% custom suit at Hive & Colony.
But that can take time, and they know how valuable a customer’s time is. So, Don and Austin get all the background info they need in advance–before the customer ever even enters the shop.
What’s the event? What’s the look they’re going for? What fits do they tend to like? What’s their budget?
Don and Austin get this info via messaging on the Hive & Colony website. So when that customer decides to come in, they have an amazing, personalized experience. I got to go to the shop and talk them about how they use Drift to change the customer experience, and connect with their community.
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