Drift For Customer Success Teams

All the tools you need to make sure your customers stick around (and tell all of their friends about you).

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With Drift inside of your app, you’ll always have a direct line to your customers so you can keep them happy. Because in today’s world, help is the new selling, and customer experience is the new marketing.

Send The Right Message At Exactly The Right Time

Your emails are great, but what about the 80% of people who never open them? That’s where targeted in-app messages come in. Once you get Drift installed inside of your product, you’ll be able to reach your customers in the right place at exactly the right time. And with slider messages, full-page takeovers, targeting, and custom triggers, you’ll have all of the tools you need for any situation — from a quick heads up about a feature, to launching something entirely new.

Learn more about in-app-messages


Take The Guesswork Out of Customer Success

Customer feedback is the best fuel for a growing business. And with Drift, you will be able to get customer feedback whenever you need it. Send surveys via email and directly inside of your product to figure out the features that customers love and the ones they don’t.

Identify your biggest fans so you can get customer testimonials — and find the customers that could use a little more love. Everything is fully customizable to match your brand’s look and feel.

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One Place For Any Customer To Start A Conversation

Creating a Drift Profile is like creating your own digital business card. In just a few clicks, you’ll get a customizable page that you can send to all of the people you work with every day — so they will always be able to connect with you directly and personally.

Learn more about Drift Profiles


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