David Cancel
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Why the Best Interactions You Make Are Often the Ones You Overlook
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Editor’s Note: This article was first published in Inc. Magazine here. We now have over 300 people at my company Drift, and when you move so quickly, it’s easy to forget what got us here. What really helped us build this brand and this community. And that is this: We built the brand one person at a time. We focused on every interaction […]
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I Recommend These 3 Classic Business Books to Everyone on My Team
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Editor’s Note: This article was first published in Inc. Magazine here. I talk a lot about role models and mentors. And one of the things I do when looking for a role model is to look for lessons, experts and authors who have stood the test of time. I’ve found that most of what you need to learn can be found […]
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3 Ways I Learned to Break Out of My Comfort Zone as a Public Speaker
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Editor’s Note: This article was first published in Inc. Magazine here. I recently had lunch with a fellow CEO. He told me that some of his weaknesses are also things he thinks I’m especially good at. And that’s getting out there, being a public speaker, and serving as the face of my company. But in reality, this doesn’t come to me naturally. […]
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3 Ways to Make a Growing Business Still Feel as Efficient as a Small Startup
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Editor’s Note: This article was first published in Inc. Magazine here. As teams grow, it’s inevitable to feel like it’s harder to get things done. This is normal. There are many theories for why this is, like Dunbar’s Number, which claims that humans are only capable of supporting a small number of stable social relationships. But whatever the reason may be, […]
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This Is the No. 1 Reason You’re Not Closing More Sales
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Editor’s Note: This article was first published in Inc. Magazine here. I’ve said it before and I’ll say it again: The balance of power has shifted. Today, customers have all the control. But unfortunately, a lot of executives still haven’t gotten the memo. While they’re busy worrying about raising capital and pleasing shareholders, their customers — the real lifeblood of their […]
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Failure Is Necessary for Growth, but Only in These 3 Instances
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Editor’s Note: This article was first published in Inc. Magazine here. Failure is necessary. Without it, we cannot hope to achieve the things that others have not. But school teaches us to be afraid of failure – afraid to fail a test, a class, fail out of school. I believe this to be one of the great disservices of the modern […]
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The Undeniable Rise of Video in B2B Selling: Every Great Personal Connection Starts with a Conversation
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Editor’s Note: This article was first published in Inc. Magazine here. Over the past few years, we’ve undergone an undeniable shift in the way we buy, sell and consume content online. According to Cisco, by 2020 about one million minutes of video will cross the internet every second. And just a year later, 82 percent of the world’s internet traffic will be […]
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Finding Your Own Circle of Competence: The Difference Between What You Think You Know and What You Actually Know.
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Editor’s Note: This article was first published by Inc. here. People who know me (or who’ve been reading this column) know I’ve learned a lot from Charlie Munger and Warren Buffett. I particularly admire their mental model known as the Circle of Competence. Buffett and Munger initially developed the Circle of Competence to limit where to make financial investments (based on their […]
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What the 5 People Closest to You Say About Your Future
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Editor’s Note: This article was first published in Inc. Magazine here. You are the average of the five people you spend the most time with, so choose wisely. “Show me your friends and I’ll show you your future.” That’s a well known quote I wish I’d heard growing up. Because one of the most important, […]
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How to Build a Company Your Team Will Never Want to Leave
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Editor’s Note: This article was first published by Inc. here. One of the things that gets me out of bed each morning — is striving to build a company where everyone on my team can succeed. Believe me: It ain’t easy. Building an incredible product, delivering incredible customer support, growing revenue…all of those things are relatively simple by comparison. But […]
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This Billionaire Investor’s Secret To Solving The Tough Problems? Start With The End.
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Editor’s Note: This article was first published by Inc. here. Warren Buffett and his business partner, Charlie Munger, are famous for many reasons – most notably, their billion-dollar bank accounts. But they’re so much more than savvy business people. Their genius lies in their ability to look at problems differently than the way you or I […]
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Why & How Sales Teams Should Use Video to Close More Deals
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Editor’s Note: The following is adapted from Chapter 12: How Sales Teams Can Create a Better Buying Experience with Real-Time Conversations from the book Conversational Marketing: How the World’s Fastest Growing Companies Use Chatbots to Generate Leads 24/7/365 (and How You Can Too). This book, written by Drift CEO, David Cancel, and VP of Marketing, Dave […]
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