Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster customer relationships.
Drift integrations aren’t just for sales. We have also integrated Drift with Zendesk as part of our customer engagement initiative. Setting our support team up with Drift licenses ensures that our website serves our customers as well as it serves our prospects. Drift helps us provide fast and easy customer access to our support staff, upgrades, FAQs, and even ticket creation.
Kasia Bargielowski-Foster, Digital Marketing Lead at AccessPay
Zendesk and Drift
Automating your customer support experience has never been easier. By integrating Drift with Zendesk, your customers can instantly get answers to their support questions, create a service ticket, or live chat with a rep in the same platform they used as prospects! When a customer uses the bot to ask a question, the bot will search your Zendesk knowledge base and deliver the top results right through the Drift chat. Still want to talk to a human? A support ticket can be created right though chat. By deflecting to the knowledge base, your reps will have more time to focus on high priority tickets, or jump into the live chat at any time. Hello answers, goodbye wait time
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