We Analyzed 2 Million Sales Calls – Here’s What Separates The Top Performers From Everyone Else

Drift Blog

Imagine you’re part of a Grand Prix race through the winding streets of Monaco.

You’ve got the fastest, most exotic car.

The best crew.

Powerful fuel.

And you’ve been training for years.

But, while your rivals zip along the harbor like electric slot cars, you sputter along at a crawl.

It turns out, your wheels aren’t perfectly aligned.

They’re each set in slightly different directions, creating tremendous friction.

And it costs you the race.

Racing cars isn’t unlike the race to market leadership.

You need a great product (car).

A winning team (crew).

Funding from supportive investors (fuel).

And spades of experience.

But if your competitors have those things, too, who makes it across the finish line first?

The company with a fully-aligned sales organization, marching in the same direction.

Let me explain.

The Most Overlooked Trait of Market Leaders

Market-leading companies have an underestimated trait in common:

Organization-wide sales consistency

Their sales teams execute the same selling motions, messaging, and call structures, without much deviation from rep to rep.

Most sales teams don’t enjoy such consistency.

There’s usually a wide variety of haphazard selling approaches from rep to rep.

This “delta” of inconsistent selling behaviors create a bell curve of quota attainment:

Quota Attainment

In that scenario, everyone is “figuring things out on their own.”

The top 10-20% figure it out and enjoy massive overachievement.

But their stellar performance is canceled out by everyone else who hasn’t cracked the code, leaving the team at break even overall.

Market-leading companies are different.

Their selling motions, messages, and call structures are adopted across the team.

As a result, they’re crushing it with a performance curve that looks more like this:

Market-leading Quota Attainment

They have more top producers.

They get higher quota attainment from their “middle of the pack” producers.

And they have fewer low producers.

Having consistent selling behaviors from rep to rep accelerates growth.

Erratic behavior, on the other hand, introduces friction and unpredictability into your revenue machine.

It’s like flooring a racecar with the wheels all pointed in slightly different directions.

Instead of deals moving smoothly from first call to close as if they’re going through a predictable production line, they’re thrown into a violent tornado.

Few leads make it out the other side as revenue.

Most of them are flung by the friction to a dark corner somewhere.

This Data Illustrates What I’m Talking About

Now for my favorite part: supporting all of this with data.

Our team at Gong.io analyzed more than 2,000,000 sales call recordings from a few hundred companies.

The calls in this data set were recorded, transcribed, and analyzed with AI to identify selling motions, call structures, sales messaging, and much more.

Of the companies in this data set, 17 are described as clear market leaders.*

After analyzing the data, here’s the main thing we learned from market-leading companies:

Their sales teams have much more consistent selling behaviors from rep to rep.

In other words, they are dependable in their selling motions, their messaging, and their call structures.

That’s important because it leads to a much smaller gap in quota attainment between their top producers and their “middle-of-the-pack” producers.

Midde of the Pack Producers

They have more reps meeting or exceeding full quota.

“All-Over-the-Map” Question Asking

Let’s dig into some of the data we unearthed to illustrate what I’m talking about.

Check out the rate of question asking in market-leading sales organizations.

Top and average sellers both spread their questions fairly evenly across their sales calls:

Rate of Question Asking

It’s hard to identify a crisp difference between the two groups because both of them behave fairly consistently.

Now, look at the rate of question asking in companies that were not market leaders:

Discovery Question Flow

That’s a crisp difference.

Disparities like this destroy predictability in your sales machine, especially when they compound over many sales behaviors.

The top producers at these companies are on a totally different plane than the average sellers.

That is less a testament to the top producers’ greatness and more a testament to the average reps’ erratic execution.

“All-Over-the-Map” Call Structures

Let’s look at another insight from our analysis of call structures.

Our AI has identified five segments of a typical sales call:

  • Meeting setup (the introduction)
  • Discovery
  • Pitch
  • Assessment
  • Next steps

It looks something like this:

Sales Call Structure

The differences in how top producers and average producers at market-leading companies flow through these segments are negligible.

There’s less than half a standard deviation in difference.

However, in non-market-leading companies, the call structures vary widely.

Individual reps spend unpredictable amounts of time on discovery, pitch, etc. which occur at inconsistent points in the call.

“Wild West” Sales Messaging

Here’s one more data point that illustrates what I’m saying.

Top and average producers at market-leading companies mostly deploy similar sales messaging.

Here’s a breakdown of messaging themes each group discusses in their intro sales meeting:

Messaging Themes Intro Call

Sure, there’s some variation, but not much.

Especially when you compare how wide the messaging gaps are in non-leading companies

Non-leading messaging

Top and average producers are talking about totally different things.

This is a living nightmare in which every sales rep makes up their own questionable narrative.

Individuals “do their own thing,” whether they’re a top-notch seller, average, or about to be fired.

But in winning companies, the differences in reps’ behaviors are marginal.

This consistency is the type of stuff that launches you into market leadership.

The kind of thing you tell your grandchildren about one day.

While vacationing at your villa on a private beach, piña colada in hand.

Get the Entire Team Racing in the Same Direction

Here’s the point I want you to take away from this post:

If you have a wide gap between your top sellers and the rest of your team in terms of:

  • Sales motion
  • Messaging
  • Call structure
  • And more …

Then you have a stubborn “emergency brake” on your revenue growth.

You may have cracked the code in terms of your product, your market, your team, and everything else.

But if your sales team is all over the map, you’ll be pegged low in your industry’s pecking order.

And you’ll stay there.

On the other side of this coin, consistency in sales motions, messaging, and call structure across your sales team unleashes growth.

It’s like taking the emergency brake off while driving a Porsche 991 Stinger (or the exotic sports car of your choice).

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