Why Customer Support Pros Aren’t A Cost Center: They’re The Frontline Marketers Of Your Industry

Customer support professionals remove obstacles. They enhance the experience. They make friction disappear. Customer support is often at the frontline of enabling customers to appreciate your product or service. Often, customer service agents may be the only face or voice someone can connect directly to the business. Yet, these individuals, the ones bearing the flag […]
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Why This Former Facebook Exec Thinks People Should Get Used to ‘Giving Up Their Legos’

When Molly Graham joined Facebook, where she worked on employment brand and mobile, there were about 80 million users. When she left four and a half years later, there were 1.5 billion. Remarkable growth, without a doubt — but embedded in that biographical detail is a lesson Graham likes to share with those who are […]
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Thank You

At roughly midnight last night, we wrapped up HYPERGROWTH, our first annual conference, and I just wanted to pause for a moment and say thank you on behalf of the entire team here at Drift. We are humbled and incredibly grateful to everyone who’s helped jumpstart this movement, and shape what we’re building at Drift. […]
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