I was hired at Drift to build the Customer Team just over a year ago. Recently, someone asked me what the most challenging and most rewarding parts of the first year have been. My answer: “All of the boths.” At Drift, you’ll hear us use “both” (quite affectionately) as the answer to “Should I … do/choose/prioritize/experiment… with this or […]
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Have you ever gone to a baseball game without a scoreboard? No? Well, you should never buy software from a company without a scoreboard either. You need to know if you are winning or losing – in other words you need to set clear goals and the company needs to exceed them. At Drift, we […]
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Yup, that’s right…you didn’t read this wrong. We’re talking about customers who cancel, churn, leave, and say good-bye to Drift. Are we nuts to write about this? Maybe…but it’s something we talk about inside of Drift a lot. Our mantra at Drift is “always be learning,” and part of my job is to learn why […]
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Greg “The Churn Whisperer” Daines has made a career out of taking the traditional customer success playbook and chucking it out the window. After spending 20 years in the enterprise SaaS world, Greg came to the realization that the old approach to customer success is seriously flawed. And some of our most deeply held beliefs […]
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“OG.” “A legend.” “Phenom that rose through the ranks.” Those are the words Drift CEO David Cancel used to describe Drift’s new VP of Customer Success and Services, Julie Hogan. You see, Julie’s been leading Customer Success since before most SaaS businesses even called it “Customer Success,” starting her time at HubSpot as an account […]
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Here's what's new in Drift from January, including Salesforce integration, a new live view, video messages and more.
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Introducing Office Hours: a weekly video segment where we have a little fun, take questions from Drift customers, and share some inside information.
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Here's what's new in Drift from November, including Drift Profiles, Drift for Shopify, welcome message updates, and more.
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We're reinventing the business card with Drift Profiles. Now each one of your customers will have everything they need to know about you, all in one place.
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The story behind how HelpDocs launched on Product Hunt with an assist from Drift's chatbot.
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Here's what's new in Drift in October, from emojis to our new iOS app, Zendesk integration, and more.
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How Digital Jolt used Drift to have more conversations with potential customers and increase website conversions.
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