Hey all, Mike here. I’m a Customer Success Manager at Drift. By now you’ve probably heard about all the hype around video and how it can expedite a sales cycle and help drive revenue. It’s pretty sweet, so if you haven’t, definitely check out some of the ways video can be used by your sales […]
Continue Reading
Hey everyone, I’m Meg 🤓 I’m a recruiter at Drift. One of my favorite parts about my job is getting to meet people from different backgrounds and getting to hear their stories. And then when we bring them on board, I get to work with these cool people! And that’s actually a big reason why […]
Continue Reading
Editor’s Note: The following is a guest post from Front. Interested in contributing content to the Drift blog? Email Molly Sloan at msloan@drift.com. Once someone has tasted your bakery’s tasty glazed donuts and coffee, they’re more likely to want to stop in for breakfast again. That idea applies to businesses of all kinds, too — […]
Continue Reading
I was hired at Drift to build the Customer Team just over a year ago. Recently, someone asked me what the most challenging and most rewarding parts of the first year have been. My answer: “All of the boths.” At Drift, you’ll hear us use “both” (quite affectionately) as the answer to “Should I … do/choose/prioritize/experiment… with this or […]
Continue Reading
Have you ever gone to a baseball game without a scoreboard? No? Well, you should never buy software from a company without a scoreboard either. You need to know if you are winning or losing – in other words you need to set clear goals and the company needs to exceed them. At Drift, we […]
Continue Reading
Yup, that’s right…you didn’t read this wrong. We’re talking about customers who cancel, churn, leave, and say good-bye to Drift. Are we nuts to write about this? Maybe…but it’s something we talk about inside of Drift a lot. Our mantra at Drift is “always be learning,” and part of my job is to learn why […]
Continue Reading
Greg “The Churn Whisperer” Daines has made a career out of taking the traditional customer success playbook and chucking it out the window. After spending 20 years in the enterprise SaaS world, Greg came to the realization that the old approach to customer success is seriously flawed. And some of our most deeply held beliefs […]
Continue Reading
“OG.” “A legend.” “Phenom that rose through the ranks.” Those are the words Drift CEO David Cancel used to describe Drift’s new VP of Customer Success and Services, Julie Hogan. You see, Julie’s been leading Customer Success since before most SaaS businesses even called it “Customer Success,” starting her time at HubSpot as an account […]
Continue Reading
Here's what's new in Drift from January, including Salesforce integration, a new live view, video messages and more.
Continue Reading
Introducing Office Hours: a weekly video segment where we have a little fun, take questions from Drift customers, and share some inside information.
Continue Reading
Here's what's new in Drift from November, including Drift Profiles, Drift for Shopify, welcome message updates, and more.
Continue Reading
We're reinventing the business card with Drift Profiles. Now each one of your customers will have everything they need to know about you, all in one place.
Continue Reading