By Ben Gardner
We all know what a bad support experience is like. For customers, it’s listening to hours of holding music and yelling “HUMAN, PLEASE” into your phone to no avail. And if you’ve ever worked in customer support, you may be getting flashbacks to an angry queue of customers or a stack of seemingly endless support … Continued
By Ben Gardner
The last time you heard from me, I helped you overcome your site performance issues with Drift (if you missed it, check it out here). ➡️I hope you’re not tired of these yet, because I’m not stopping. Here is your monthly dose of #hottakeswithben: Thanos was the real hero of the MCU. Now hear me … Continued
By Ben Gardner
Pineapple 🍍 on pizza 🍕 is delicious. I know some purists will read that sentence and start to explode with rage, but I am okay with that. Ham and pineapple are the perfect sweet and salty combination to grace the top of a pie. Am I saying it’s the best combination? No. But I am … Continued
By Ben Gardner
Welcome to the party, pals 👋 The last time you heard from me, I answered your questions about some of Drift’s key integrations (if you missed it, check it out here). ➡️ During this season I feel compelled to share another #hottakeswithben: Die Hard is a Christmas movie, if not one of the greatest Christmas … Continued
By Ben Gardner
Hi everyone, it’s me again 👋 Last month we answered your burning questions around conversation routing (if you missed it, check it out here). That, and I had several people take my side and passionately agree that a hot dog is not a sandwich. ➡️ Now that we have clearly defined that a hot dog … Continued
By Ben Gardner
Hi everyone, I’m Ben 👋 I’m the Director of Support at Drift, which means I spend most of my time building and leading a team that directly supports our customers, brainstorming and implementing ways to improve your experience with Drift, and sharing my steadfast opinion that a hot dog is not a sandwich. (Yes, I’m … Continued