About this video:

In this video you’ll learn how to create and use saved replies so your team can easy share answers to your buyer’s most common questions.

Presented by:

Tracy Novello

Customer Success Manager | Drift

Tracy is a Customer Success Manager at Drift. Her Drift Pro Tip: ​​Best practice is to open your bot flow with an ​enticing question​ that draws the visitor in and ​leverages your value prop​. You can connect with Tracy on her Drift Profile.

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