About this video:

In this video you’ll learn the basics of how to manage conversations, a tour of Drift’s conversation view and how to add teammates to a conversation.

Presented by:

Colleen Koslosky

Customer Success Manager | Drift

Colleen is a Customer Success Manager at Drift. Her Drift Pro Tip: Keep it conversational. People respond better when the bot is personal. Check out how some of our other customers do this well at ​www.reallygoodchatbots.com​. You can connect with Colleen on her Drift Profile.

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