About this video:

In this overview, you’ll learn about Drift’s advanced conversation settings like making sure links unfurl, limiting the amount of conversations a user can have in Drift and how to automatically re-route conversations.

Presented by:

Tracy Novello

Customer Success Manager | Drift

Tracy is a Customer Success Manager at Drift. Her Drift Pro Tip: ​​Best practice is to open your bot flow with an ​enticing question​ that draws the visitor in and ​leverages your value prop​. You can connect with Tracy on her Drift Profile.

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