Welcome to Drift’s Shipyard. Here’s everything we shipped in the last month that you need to know about.
Drift now integrates with single sign-on providers like Okta, Azure, OneLogin and any custom SAML 2.0 IDP. You can add or remove multiple users with just a couple of clicks. And your security team can manage Drift account access from one central directory. To set up SSO in your Drift account visit Settings > App Settings > Authentication.
Now it’s easier than ever for people to reschedule meetings with you in just a few clicks, right from your reminder emails. To customize meeting reminders in your Drift account visit Settings > My Settings > My Meetings > Calendar Settings.
Now you can bulk close open conversations so your team can focus on the conversations that need their attention. To bulk close, click the checkbox next to the Open conversations filter then click Close Selected.
When one of your target accounts visits your website, now you will get a notification which you can click to instantly start a conversation. You’ll also now get notified even when Drift isn’t open in your browser.
In your Playbook bot builder, now you can add the option to schedule a meeting at any point in the conversation, instead of waiting for someone to reach a goal.
Drift will now automatically suggest keywords to include in your bot conversations. Using machine learning, Drift looks at common responses in your bot’s conversations with people on your website and suggests what keywords you should include.
Now you can export data from your playbooks as a CSV file. In your Playbooks, click Export, and you will get an email with a CSV of your data. You can even pick multiple Playbooks and include data from a specific time period.
Now you can use and/or logic to create contact segments. Your segments can be static or dynamic and you can use them to create custom experiences for your buyers, like perfectly timed emails after someone interacts with a bot on your website.
If you’ve submitted a help request for our team to review, you can now check the status of that request within your Drift account. To check the status click the question mark icon on the left side panel > View your help requests.