Drift is a messaging app for sales and customer success — and if you’re looking for an alternative to Intercom, you’ve come to the right place. Thousands of businesses use Drift for live chat, in-app messages, surveys, email support, and more. Plus it’s 100% free when you’re starting out.
When you’re running a business, the last thing you need to worry about is how much your live chat bill will be this month. With Drift, your bill will never be a surprise, and it will never go up without you knowing about it first. And Drift will save you a few bucks too — Drift costs less than Intercom across the board.
Drift makes it easy for you to talk to people while they’re live on your website, but here’s the difference between Drift and Intercom: Driftbot. With Driftbot — our intelligent chatbot — we’re bringing the power of artificial intelligence to the most important part of your business: the relationships you have with customers. Drift can always help get the right message to the right person and take some of the load off of your team.
Matching the way you work is all about integrations. And sure, all of the other live chat products out there have integrations too, but there’s a difference with how we’re thinking about things at Drift: we don’t want to change the way you work, we simply want to be a part of it. We don’t want to replace all of your current tools — we just want to make it easy for your business to have 1:1 conversations.
To be completely honest, one of the biggest differences between Drift and Intercom is the fact that we’re new — and since we’re the new company in an existing market, it means that we have to work harder in order to stand out and earn your business. With Drift, you can always expect better service and customer support, and this will show in how we treat you. Come say hi.