Our chatbot at Drift uses machine learning to understand the conversations your prospects and customers are having with your company, and can help ensure they are always connected with the right person or team (e.g. Marketing, Sales, Support).
Driftbot is able to understand all of the conversations your customers are having with your company, and help do exactly what we mentioned earlier — get the right message to the right person at the right time. No more worrying about sales reps wasting time with support questions, or angry customers going unanswered for days.
When a visitor starts a new chat, Driftbot chimes in and asks who they would like to talk to. It then auto-assigns the conversation to a teammate based on their answer.
You can route conversations to Sales, Support or Anyone and set which teammates should belong to which team. No more worrying about sales reps wasting time with support questions, or angry customers going unanswered for days.Get The Low Down
If you’re busy and not able to respond right away, Driftbot will jump in after 5 minutes and let your visitor know you’ll get back to them!
We made it easy to adopt Driftbot as one of your own. By changing its avatar and name to fit your own brand, you can make Driftbot a part of your team.
In case the conversation gets disconnected, Driftbot will ask the person for their email address.
If at any point in the conversation they respond with an email address, it automatically gets logged in Drift as their email. Driftbot then fills out their user profile, giving you more context. Because let’s face it – your customers are more than just an email address.
When someone writes in via chat on your website (or inside of your app), our bot will help surface links to the questions you have already answered. Let Driftbot take all the questions that you already have the answers to — and save your brain power for the bigger questions.