When customers come to your website and use live chat to ask support questions, all too often sales gets stuck as the go-between. And that creates a frustrating experience for everyone.
Your customers don’t get the best answers to their questions or the fast responses they deserve. Your sales team spends valuable time trying to chase down answers instead of focusing on sales conversations.If the issue does make it to support, it’s often missing the important details they need to deliver a helpful experience.
With Driftbot for Help, you can finally cut out the middleman and create a direct line from live chat to any of the tools your support team is already using.
Customers get instant help, no details get lost in the shuffle, and your sales team can stay focused on what they do best—selling.
Connect Drift to your knowledge base and Driftbot for Help will automatically surface relevant help documentation to answer your customer’s questions fast. Now your customers can skip the back-and-forth and find the help they need in seconds.
If a customer’s question isn’t answered in your knowledge base, Driftbot for Help can create a support ticket directly from the conversation. The issue will go straight to your support team’s ticketing system with all the context they need to give customers the fastest possible resolution.
Since Drift connects to the help desk your support team is already using, your sales team won’t have to worry about funneling issues between departments anymore. Instead, they can stay focused on having more conversations with potential customers.