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we’d just like to give a quick nod to the team at Intercom. They’ve built a great product to help businesses (and if you’re here because you’re evaluating Drift vs. Intercom, or looking for Intercom alternatives, then you’re already doing the right thing by finding a product that will help you have more conversations with your customers).
So what’s the difference between Drift and Intercom?
Sure there are features and product stuff that’s different between the two companies (which we get into further down this page if you’re interested),
The founding team at Intercom initially built software for developers and designers, while the founding team at Drift has been building sales and marketing software for the last decade and most recently helped build one of the best marketing automation platforms in the world during their time at HubSpot.
So, long story short: if you’re in sales or marketing and looking for a product built to help you generate leads, book sales meetings, and close deals faster – then you’re in the right place. We created Drift and the category of Conversational Marketing for you. Come on in. The water’s warm.
Need more convincing? I totally get it. So the rest of this page is for you.We sat down with a few of our top sales reps and our best customer success managers to help write this page and asked each of them:
“Hey if you had to put a page up on our website breaking down the top reasons why people pick Drift vs. Intercom, what would you say?”
They gave us a handful of clear answers that should help you.
Speaking of sales & marketing expertise: in 2019 we released the first official book on Conversational Marketing and it was a #1 new release on Amazon in the marketing, sales, and commerce categories and a top 20 business book in the U.S. It’s available today everywhere books are sold.
that’s me in Times Square on the day of the book launch. It was FREEZING.
That post-@Drift-client-workshop-stop-and-see-@dcancel-and-@davegerhardt’s-book-on-#ConversationalMarketing-in-the-airport feeling 🙏 and if there’s any confusion, it’s pretty damn cool. 🤘 pic.twitter.com/8QZNv8zhU5 — Taylor Miller (@taylortsm)
That’s Taylor & Nate from Drift as the airport in North Carolina; the book was available at airports around the U.S. ✈️ The book has been a big hit with marketers from around the world, and people are saying things like:Basically a handbook keeping up with modern marketing
Drift has been leading the charge with a new way to get marketing done for anyone in the B2B space. This is basically the guidebook on how to start adding conversation into your marketing toolbox. I enjoyed how practical the book was – this wasn’t a philosophical handwaving book – this was directly enabling to get up and tune our conversational marketing team.”– ⭐ ⭐ ⭐ ⭐ ⭐ a review on Amazon
So whether you’re a customer or someone just stopping by to learn more about Intercom alternatives, we couldn’t have created this category without you. Thank you. Interested in learning more? Let’s have a conversation.
didn’t just write the book on Conversational Marketing: we were also named #1 in Conversational Marketing in G2 Crowd’s Grid® Report for Spring 2019 based on real customer reviews. But don’t just take our word for it. People said Drift beat out Intercom in all of these categories: