It’s a problem a lot of companies are dealing with these days:
Figuring out how you can engage with more website visitors — and book more sales meetings — without having to hire a small army of new employees to manage all of the conversations.
Scott and Kevin know what we’re talking about.
Scott is the founder of TrainedUp (an online platform for training church volunteers), and Kevin is TrainedUp’s director of marketing.
Between the two of them, they manage all of TrainedUp’s marketing and sales efforts — from driving engagement, to qualifying leads, to scheduling (and giving) product demos.
It might sound like an impossible task — a two-person team managing the entire sales funnel — but with Drift, they haven’t just been able to “get by,” they’ve been growing the business.
They’re booking more demos than ever and are simultaneously shortening their sales cycle.
But don’t just take my word for it: Scott and Kevin have been tweeting about their time using Drift for the past several months (and we’ve dug up some gems that we’ll be sharing throughout this case study).
I have a crush on @Drift. Visitor->Chat->Demo->Signup in 4 hours. 😍
— Kevin Fontenot (@kevindfontenot) June 14, 2017
I love @Drift. It’s made our small team much more responsive to site visitors, targeting context-relevant messages and booking demo calls.
— Scott Magdalein (@ScottMagdalein) April 26, 2017
Keep reading below for the full story.
For those of you in a hurry, here’s the tl;dr version of how TrainedUp uses Drift to supercharge their sales funnel.
We’ve been using their latest feature called Playbooks since they announced it and there is no way I would go back. It allows me to set up a simple chatbot that asks website visitors a series of questions to see whether or not they are qualified for a live demo and then automatically schedules the demo for me without the lead ever leaving our website. – Kevin, TrainedUp Director of Marketing
The results so far:
With 25% of people who visit our website engaging with our chatbot and 3.5% converting to demos, I’d call that a huge success… With those numbers, it’s easy to see why Drift has been such a valuable tool for us. – Kevin, TrainedUp Director of Marketing
When Kevin joined TrainedUp, he was already familiar with Drift…but he really only thought of us as a live chat tool.
He had signed up a while back to use Drift for a side project, but he never really explored what it could do. As he explained in a recent blog post:
“The interface and ease of installation made me fall in love. But, my experience stopped at live chat.”
When Kevin discovered Drift for the second time, however, this time for engaging website visitors on TrainedUp’s website, he soon realized it wasn’t just a live chat tool:
Drift could power their entire sales funnel.
By May of 2017, he had figured it out:
— Kevin Fontenot (@kevindfontenot) May 9, 2017
For real though. Jump on a demo and another one magically appears.
— Kevin Fontenot (@kevindfontenot) May 9, 2017
With Drift, intelligent chatbots take care of the tedious tasks like routing and scheduling, which means companies like TrainedUp can “magically” fill up their calendars and never have to worry about missing a chance to engage with interested prospects.
Drift’s chatbots capture and qualify leads around the clock, booking demos for your team 24/7, 365.
At TrainedUp, they call their Drift-powered chatbot the “TrainedUp Helper,” and they’ve set it up so it asks the same qualifying questions Kevin or Scott would ask.
To quote Kevin: “It’s amazing to watch the chatbot work its magic.”
And while setting up a chatbot on your website and configuring it to qualify leads might sound complicated, our Playbooks make it simple.
As Scott and Kevin have mentioned, using Playbooks can help you put your sales funnel on autopilot.
Watching Playbooks from @Drift in action on our website feels like cheating at marketing. So smooth. So automatic.
— Scott Magdalein (@ScottMagdalein) July 6, 2017
And first demo scheduled from it! Completely hands off.
— Kevin Fontenot (@kevindfontenot) July 7, 2017
You just “set it and forget it” and the Playbook does all the work for you (even on the weekends).
We’re getting SO many engagements via Playbooks w/ @drift that we might need to turn OFF Slack notifications. Craziness. And on a Saturday!
— Scott Magdalein (@ScottMagdalein) July 8, 2017
OK, so technically it was a “Get a Demo” form that they replaced, but it’s the same concept:
Instead of making prospects fill out a form when they’re ready to take that next step, TrainedUp has linked their “Get a Demo” call-to-action on their website to a Drift Playbook.
That way, as soon as someone clicks “Get a Demo,” their TrainedUp Helper pops up and snaps into action, asking qualifying questions and (if they’re a good fit) helping them pick a time on Kevin’s calendar.
3 demos scheduled in 5 minutes. Gotta love @Drift.
— Kevin Fontenot (@kevindfontenot) August 1, 2017
It’s like having a virtual assistant on your website that helps your best leads move through your funnel faster.
Here’s Kevin explaining how Drift makes the demo-booking process more streamlined:
The live demo scheduler is fully automated and the lead never has to leave the website. They put in their email address and the chatbot shows them available time slots based on our Google Calendar availability. If you’re managing a larger team, you can also have the bot automatically round robin the leads or assign meetings based on geographic location.
Director of Marketing, TrainedUp
Kevin from TrainedUp recently shared some stats around how Drift has been performing over the past few months. More specifically, he honed in on the Drift Playbook that he has running on the TrainedUp homepage.
Here’s the breakdown he gave:
Our main chatbot targets new visitors to our homepage. Currently, 25% of those visitors are engaging with the chatbot. Of those that engage, 15% go on to schedule a demo translating to an overall conversion rate of about 3.5% … With 25% of people who visit our website engaging with our chatbot and 3.5% converting to demos, I’d call that a huge success.
Kevin went on to explain that of those Drift leads (a.k.a. conversation-qualified leads, or CQLs) that end up seeing demos, 40% become customers.
For those that are curious we’re currently converting 40% of attended demos to paying customers within a month of their demo. Of the remaining prospects, only about 10% are hard no’s and the rest are still being marketed to.
Did you check out that part about “within a month of their demo”?
That’s one of the best parts:
Because Drift helps you deliver a seamless, painless buying experience that’s powered by real-time conversations (not forms), potential customers are able to get their questions answered more quickly, and that means they can convert more quickly.
By adding Drift to your site, it’s like you’re setting up a fastlane for your best leads.
With Drift, TrainedUp has been able to supercharge their sales funnel. It’s not that they’re simply booking more demos, they’re making the entire buying process more efficient, and shortening their sales cycle.
And in case you’re still on the fence about whether or not taking your marketing and sales process to the next level with Drift is worth it, I leave you with one last tweet from Scott:
Seriously, @drift is like magic for scheduling demos with site visitors. Amazing! Worth every penny.
— Scott Magdalein (@ScottMagdalein) May 9, 2017