Almost everyone has had a bad service experience before.
Maybe it was waiting on the line with your credit card company, screaming into the phone, “Human, please,” to no avail.
Or maybe you had to wait at the DMV (sorry for the shivers down your spine) trying to get a new license.
Whatever your experience with poor customer service has been, you probably left with a bad taste in your mouth. And perhaps, you didn’t go back to that product or service at all.
But many customer support teams are also overwhelmed with ticket volume and providing timely, accurate responses — leading to high customer service wait times, unhappy customers, and lost revenue.
It doesn’t have to be this way. And in a world where consumer expectations are skyrocketing, it shouldn’t.
So, to help customer support teams meet customer needs, Drift built Conversational Service.
Drift Conversational Service empowers your customers to find answers to their questions quickly and easily or get help from a human without having to wait.
But what does Conversational Service really mean, how does it integrate with your existing tech stack, and how do you measure its success?
We’ll break down all of that and more in this interactive ebook.