The Forrester New WaveTM: Conversation Automation Solutions, Q3 2022

Drift is named a Leader in a recent report from Forrester that examines the 10 most significant conversation automation solutions.

About the Report

B2B has changed so much in the past few years, but one thing remains clear: it’s more important than ever to stay digitally connected to your buyers and customers.

Conversation automation solutions (CAS) make it easier for you to deliver personalized conversations throughout the buyer’s journey and exceed their expectations at every turn. They can provide insights on your website visitors, serve up relevant content, respond with human-like language, and so much more to help you have the right conversation at the right time and place.

But no two solutions are the same.

In their recent report on conversation automation solutions, Forrester evaluates vendors on 10 criteria in order to draw out the top offerings in the space. And it looks like Drift is doing more than a few things right:

Highlights from the Report

In this report, you’ll learn how conversation automation solutions like Drift can help you improve your customers’ digital experiences. You’ll get:

  • A snapshot of how each vendor performed against the criteria
  • Forrester’s take on each vendor and solution
  • Details on why Forrester named Drift a Leader in the conversation automation space

Scale Your Business with a Leader

We created the conversational category, and years later, we’re still a leader. See why Forrester named Drift a Leader in The Forrester New Wave™ report.