Why Customer Support Pros Aren’t A Cost Center: They’re The Frontline Marketers Of Your Industry

Customer support professionals remove obstacles. They enhance the experience. They make friction disappear. Customer support is often at the frontline of enabling customers to appreciate your product or service. Often, customer service agents may be the only face or voice someone can connect directly to the business. Yet, these individuals, the ones bearing the flag […]
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New Seeking Wisdom: Books From DC’s Man Crush That Billionaires Idolize, The Rock-and-Roll Manager That’s A PR Genius & Other Books You Won’t Be Able To Put Down

Prior to working at Drift, I was the farthest thing from a “reader.” Not that I thought it was a waste of time or anything like. I just didn’t have the right perspective about learning. Then I met DC. There’s a quote from Charlie Munger that sums up how DC feels about books: “In my […]
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