3 Ways to Make a Growing Business Still Feel as Efficient as a Small Startup

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Editor’s Note: This article was first published in Inc. Magazine here. As teams grow, it’s inevitable to feel like it’s harder to get things done. This is normal. There are many theories for why this is, like Dunbar’s Number, which claims that humans are only capable of supporting a small number of stable social relationships. But whatever the reason may be, […]
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This Is the No. 1 Reason You’re Not Closing More Sales

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Editor’s Note: This article was first published in Inc. Magazine here. I’ve said it before and I’ll say it again: The balance of power has shifted. Today, customers have all the control. But unfortunately, a lot of executives still haven’t gotten the memo. While they’re busy worrying about raising capital and pleasing shareholders, their customers — the real lifeblood of their […]
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How to Start Marketing Your Hypergrowth Startup

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Editor’s note: This article was first published in VentureBeat here.  Three years ago, Drift’s founders took a chance on me as the company’s first full-time marketing hire. Since then our marketing team has grown to 20+, and people from other startups sometimes come to me for advice on how to handle marketing in a young […]
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Finding Your Own Circle of Competence: The Difference Between What You Think You Know and What You Actually Know.

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Editor’s Note: This article was first published by Inc. here. People who know me (or who’ve been reading this column) know I’ve learned a lot from Charlie Munger and Warren Buffett. I particularly admire their mental model known as the Circle of Competence. Buffett and Munger initially developed the Circle of Competence to limit where to make financial investments (based on their […]
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