By Tim Ozmina
Every company is a little different. And the needs of an organization can change over time. As your business grows, you might need to support new teams and geographies. That’s where Drift Workspaces come in. Drift Workspaces house region-specific assets like playbooks, inboxes, reporting, audiences, and more so you can more easily configure Drift to … Continued
By Tim Ozmina
The last time you heard from me, I shared some pretty cool data from an experiment we ran. We ran 20 top technology websites through Drift’s Friction Slayer to understand how they’re performing (and give you a few hints on what you can do to improve your website experience). In case you missed them, here … Continued
By Tim Ozmina
86% of buyers will pay more for a good customer experience. 89% will take their business elsewhere after a bad interaction. The first place they interact with you? Your website. And I hate to break it to you, but if your website is like most websites, it’s filled with friction. That’s why we built the … Continued
By Tim Ozmina
Would your chat experience pass the Turing Test? Hey there, it’s Tim! I run Drift at Drift 👋 If you’re not familiar with the Turing Test, no worries. Long story short, back in the 1950s a smart guy named Alan Turing came up with a test to see if a machine could exhibit intelligence indistinguishable … Continued
By Tim Ozmina
You’ve spent a lot of time, money, and effort driving traffic to your website. And probably just as much time optimizing the copy on your site to answer each visitor’s questions. But, with thousands of visitors asking hundreds of questions, it’s impossible to account for every single one. And, even if you could, answering all … Continued
By Tim Ozmina
Hey there ? I’m Tim Ozmina, and I run Drift on Drift. That means I’m the one in charge of creating and managing hundreds of chatbots across the Drift website – all of them with different goals and objectives. I spend my days perfecting hooks, adding playbook branches, and troubleshooting performance. But, sometimes, it can … Continued