Tate Knapp, Author at Drift

Day in the Life: Enterprise SDR at Drift

September 9, 2021

Ask any sales development representative (SDR) what a “day in the life” looks like for them and they’ll all tell you it changes daily. What does stay the same is that we SDRs split our time between a ton of different channels. I focus my time on some more than others depending on the day. … Continued

The Best Way to Stay Close to Your Customers: A Guide to How We Run Chat Duty at Drift

March 26, 2019

By Tate Knapp

Chat Duty. It’s just like Jury Duty, but with a social, techy, non-dreadful spin. I’m Tate, and I’m a Customer Advocate on Drift’s Support team. We recently received the tweet below 👇 asking how we run chat duty at Drift. It’s a pretty interesting story. One that’s evolved over time. I have to say that … Continued

Author: Tate Knapp